Outsource smarter. AI-powered BPO that drives real results.
For over 20 years, our teams have delivered innovative, customised and AI-enhanced BPO solutions — supporting your internal resources, optimising costs and strengthening productivity.
People at the Heart of Your Digital Transformation
Be Ys Outsourcing Services (pronounced "be wise") is the BPO arm of the international Be Ys group — experts in the management and protection of identities and personal data. Operating 6 production sites across 4 countries, employing over 2,000 specialists, and processing millions of documents and customer interactions every year. A trusted expert in handling sensitive data, Be Ys Outsourcing Services delivers innovative and tailored outsourcing solutions combining technological performance with robust security — including digital services, AI-powered solutions and 24/7 multilingual CRM, all within a highly secure, certified sovereign environment.A Complete, Integrated BPO Platform
From the first document scanned to the last customer query resolved — Be Ys Outsourcing Services manages your entire data and interaction lifecycle.
Front Office CRM
Omnichannel customer relationship management across voice, chat, email and social media — in 20+ languages, 24/7. Pre-sales, after-sales, claims, lead generation and medical secretariat. Learn moreBack Office & Document Processing
Industrial-scale OCR, LAD/RAD, XML indexing, data entry and document digitisation — civil registry, heritage archives, billing, health & welfare benefits, content moderation. Learn moreKYC & Digital Identity
Remote identity verification, AML/CFT compliance, secure document indexing and D/D+1 turnaround — processed on sovereign French infrastructure, fully compliant with French and European law. Learn moreAI & Data Annotation
Computer Vision, NLP, chatbot training and RLHF annotation at scale — with a "Human in the Loop" model targeting 99.99% quality. RPA, intelligent automation and AI integration for your core systems. Learn moreSovereign Infrastructure
Be Ys Cloud — sovereign French cloud, HDS-certified data centres, ISO 9001 & 27001, GDPR-compliant, 99.94% service continuity. No dependency on international hyperscalers. PCI DSS compliant. Learn moreIT Services
Cloud infrastructure management, IT helpdesk, network monitoring, business solutions and software development — from our Casablanca technical hub, available 24/7. Learn moreAI at the Heart of Every Interaction AI
A three-layer AI assistance architecture supporting agents before, during and after every customer interaction — all supervised by native-language human experts.
- Real-time transcription — agents focus on customers, not note-taking
- Contextual answer suggestions — AI recommends responses ranked by relevance and confidence
- Knowledge base integration — instant access to the right procedure without switching tools
- Next-best-action guidance — recommended next steps during live interactions, reducing escalations
- Lower Average Handling Time — measurably reduces interaction durations across all campaign types
- Whispering & Listen mode — supervisors provide silent coaching or monitor live calls without disruption
A dedicated AI virtual assistant built exclusively for internal agent use — not customer-facing. Available 24/7 in 20+ languages.
- Instant knowledge retrieval — immediate answers to procedures, internal rules and policies via conversational AI
- AI-powered workflow optimisation — automates repetitive internal tasks, reducing friction during high-volume periods
- Guidance for complex queries — walks agents through resolution steps for non-standard situations
- Configurable shortcuts — quick access to frequently used workflows, scripts and information
- Continuous improvement — learns from agent feedback, keeping internal knowledge accurate and relevant
- Automatic summaries — generated instantly after voice, chat, email and digital interactions
- Zero after-call documentation burden — agents focus on customers, not paperwork
- Auto-attached to CRM & ticketing — eliminating manual after-call work entirely
- Faster QA evaluations — reviewers work from structured summaries, not raw recordings
- 100% interaction quality evaluation — automated scoring across every contact, no sampling bias
- Sentiment & emotion detection — how customers feel across every channel and language
- Agent stress detection — real-time monitoring, supervisors receive instant alerts
- Hidden pattern recognition — reveals trends standard reporting cannot surface
- Workflow inefficiency identification — pinpoints repeated calls, silences and unnecessary transfers
- Real-time supervisor intervention — instant alert on deteriorating interactions, whisper mode available
- AI-powered NPS Risk Prediction — predicts at-risk customers before they churn or escalate
- Customisable survey templates — tailored to your brand, sector and measurement objectives
- Multichannel delivery — surveys via voice, chat or email, matching the channel just used
- AI-powered trend insights — sentiment shifts and improvement areas identified automatically
- Predictive scheduling — AI-modelled volume forecasts, +300% surge capacity during peak periods
- Real-time supervisor dashboards — SLA alerts, wallboards and live queue visibility
- Integrated coaching workflows — supervisors act on AI-generated performance insights
- Real-time dialling strategy adjustment — AI adapts outbound call pacing dynamically
- Face-to-face interactions — build trust and resolve complex issues faster
- Visual guidance — show, explain and troubleshoot issues visually
- ADR-compliant sessions — consent-based access, compliant recordings aligned with Romanian ADR standards
- First-contact resolution improvement — across high-complexity interaction types
Traditional BPO vs. Be Ys Outsourcing Services
The outsourcing model of the past was built on headcount and hourly rates. We have reimagined what a BPO partner can deliver.
Traditional BPO
- Billed by the hour, not by outcome
- 2–5% of interactions QA-checked
- Manual after-call documentation
- Agents search answers manually
- Reactive quality management
- Static IVR, no intent detection
- Third-party hyperscaler hosting
- No churn prediction capability
Be Ys Outsourcing Services
- Outcome-based contracts — shared KPIs
- 100% of interactions evaluated by AI
- AI summaries — zero after-call work
- Internal AI copilot — instant knowledge access
- Real-time supervisor intervention
- Voicebots with live intent detection
- Sovereign French cloud, HDS certified
- AI-powered NPS Risk Prediction
Powered by AI. Operated by Experts.
Advanced AI solutions integrated across all operations — supervised by native-language human experts in 20+ languages.
Internal AI Copilot
24/7 agent-side knowledge access and instant procedure retrieval — in 20+ languages, without switching tools.
Visual Flow Editor
Drag-and-drop chatbot and voicebot journey design — no developer dependency, real-time iteration.
AI Answering Machine Detection
Eliminates wasted agent time on voicemail — dynamically adjusting call pacing for maximum campaign efficiency.
AI-Driven Routing
Conversations assigned by expertise, availability, language proficiency and full customer history.
NPS Risk Prediction
AI predicts at-risk customers before they churn — enabling proactive retention outreach before dissatisfaction escalates.
Agent Stress Detection
Real-time monitoring of agent stress — supervisors receive instant alerts and can intervene via whisper mode.
Hidden Pattern Recognition
AI reveals hidden trends in conversations that standard reporting cannot surface — enabling anticipatory service strategies.
ADR-Compliant Video Assistance
Secure, consent-based video interactions aligned with Romanian ADR standards — for complex or sensitive situations.
Voicebot Intent Detection
Voicebots understand caller intent dynamically — replacing static IVR menus with intelligent, context-aware interactions.
PCI DSS Compliance
Enterprise-grade security for payment and financial data — encryption and secure API integrations meeting the strictest standards.
Call Deflection
AI redirects customers to self-service or digital channels — reducing inbound volumes and improving overall efficiency.
Omnichannel Ticketing Hub
Every request tracked, prioritised and resolved as a ticket — with full SLA monitoring and proactive customer updates.
Our Quality Commitments — By the Numbers
Every service and AI capability is underpinned by measurable quality standards — not marketing claims.
Proven Across Industries
Real results for real clients — in the most demanding, data-sensitive environments in Europe.
| Sector | Client Profile | Result |
|---|---|---|
| Insurance & Health Mutuals | Major French insurance company — healthcare coverage, B2B/B2C | Multichannel front & back office · CSAT consistently above target |
| Retail & E-commerce | French gardening company — high seasonality, B2C | 100% service quality rate · Team scaled 4→22 advisors seasonally |
| Social Housing / KYC | National group — 2.8M housing units, AML/CFT compliance | 100% AML/CFT compliance · D/D+1 processing · Sovereign French hosting |
| Healthcare / Hospital Billing | 38 hospitals — 8M+ patients/year, HDS data requirements | High quality rate · Peak management · HDS-compliant hosting |
| Genealogy & Civil Registry | France's largest genealogical database — 7M users, 100+ countries | 500 operators · 99%+ transcription accuracy · Millions of records/year |
| Cultural Heritage / Archives | Institution under French Ministry of Culture | Millions of pages/year · Heritage-standard OCR quality |
| Historical Archives | Institution preserving 200+ years of municipal documents | Military records digitisation · ISO 2859 quality control |
| Health & Welfare Back-Office | Major health and welfare benefits operator | Full regulatory compliance · Integrated front & back office · SLA maintained |
| B2B Technical Support | Enterprise software clients — B2B user helpdesk | Dedicated expert teams · Multichannel · Measurable satisfaction outcomes |
20+ Languages. 6 Sites. One Partner.
A strategically positioned, multi-geography production network — combining nearshore quality with offshore cost efficiency, and onshore sovereignty for the most sensitive data.
Clermont-Ferrand
HDS-certified · Sovereign Be Ys Cloud
Bucharest
20+ languages · 24/7
Piatra Neamț
450+ positions · 24/7
Madagascar
Data entry · French CRM
Casablanca
IT support · Software dev
The Values That Drive Every Project
Diversity & Inclusion
The diversity of our workforce is an integral part of our business model and an essential source of performance.
Sustainability
Active commitment to reducing resource consumption, waste and emissions across all operations.
Transparency
Open, honest communication at every stage. Trust is built through clarity, not just results.
Quality
Daily measurement by dedicated teams, with the expertise to respond to the full range of client challenges.
Built for Complexity. Designed to Scale.
Whatever your challenge — Be Ys Outsourcing Services deploys fast, integrates seamlessly and operates securely.
Fast Deployment
New projects operational in 2 to 6 weeks. Proof of Concept available to validate real use cases before full commitment. Pay-as-you-go model for cost control.
Tailored Adoption
Solutions customised to your sector, data type and regulatory environment — never generic, never off-the-shelf. Free onboarding and training sessions included.
Integration Ready
Open APIs for CRM and core business systems. WebRTC for browser-based voice and video. Designed to scale across channels and regions without friction.
Sovereign & Secure
French sovereign cloud · HDS · ISO 9001 & 27001 · GDPR · PCI DSS · 99.94% service continuity · 24/7 availability across 4 countries.
Ready to Make Your Data Work Harder — and Smarter?
Whether you need to digitise a national heritage archive, manage complex healthcare billing for millions of patients, verify thousands of identities per day, or deliver seamless multichannel customer support in 20 languages — Be Ys Outsourcing Services has done it before, and will do it for you.
Frequently Asked Questions
Be Ys Outsourcing Services — Part of the Be Ys Group · Human intelligence at the heart of every data transformation.
