Retail and E-commerce - be ys Outsourcing Services

THE CHALLENGES OF THE SECTOR

RETAIL & E-COMMERCE: A sector rapidly evolving due to technology advancements, consumer behaviors, and economic challenges.

Accueil > Retail and E-commerce

Customer experience at the heart of everything

In a market where competition continues to intensify, with over 24 million e-commerce sites worldwide, delivering an exceptional customer experience has become imperative for both online and offline retailers. According to a recent study, 58% of consumers are willing to pay more for a better customer experience. By 2024, businesses will need to focus on personalization, platform usability, and reducing friction throughout the purchasing journey to retain customers and remain competitive in a market where online sales are projected to reach $6.3 trillion.

The rise of AI and data analytics

Artificial intelligence and data analytics are playing an increasingly crucial role in the decision-making processes of retail and e-commerce businesses. By 2024, 85% of retail and e-commerce companies leveraging AI and data analytics to understand market trends, predict consumer behavior, and personalize offerings will have a significant competitive advantage.

The challenges of data security and privacy

As online transactions surge, concerns regarding the security and privacy of customer data have become increasingly urgent. Companies must invest in robust security measures and adopt transparent data processing practices to earn consumer trust and comply with ever-evolving regulations: Data Collection Transparency, Informed Consent, Personal Data Control, Data Security, Transparency on Partnerships and Data Sharing, Proactive Communication on Data Breaches, Education and Awareness.

OUR COMPETITIVE ADVANTAGES

BUSINESS EXPERTISE

20 years of BPO expertise in B to C and B to B
Environment/Tool: Multichannel/Multilingual

FLEXIBILITY

24/7 Availability
Proven expertise in order tracking and delivery monitoring

INNOVATION

Be ys Lab in R&D
Continuous improvement research in customer experience: reporting analysis
AI: Data annotation and labeling solutions to enhance your AI and train your machine learning

SECURITY

Data hosting in HDS datacenters + sovereign
GDPR/ISO 9001 compliant

How does be ys outsourcing services use artificial intelligence to enhance customer relations?

We use AI to analyze customer data and provide personalized recommendations, enhancing the customer experience and increasing loyalty.

What measures does be ys outsourcing services take to ensure sustainability and social responsibility?

We adopt sustainable and transparent practices to meet consumer expectations and contribute positively to the environment and society.

How is data security ensured at be ys outsourcing services?

We adhere to GDPR and ISO 27001 standards to ensure the privacy protection and data security of our clients.

EXPLORE OUR SERVICES FOR RETAIL AND E-COMMERCE

Discover how our business process outsourcing solutions can help you stay competitive in a constantly evolving market, while providing exceptional customer experience and ensuring the security and confidentiality of your customers’ data.

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Our solutions

Your sector of activity

Customer experience at the heart of everything

The rise of AI and data analytics

The challenges of data security and privacy

OUR COMPETITIVE ADVANTAGES

EXPLORE OUR SERVICES FOR RETAIL AND E-COMMERCE

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