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MULTILINGUAL CUSTOMER RELATIONS
AN ESSENTIAL STAKE IN CUSTOMER LOYALTY AND SATISFACTION

All businesses aim to enhance operational efficiency, reduce costs, access specialized expertise, focus on core activities, expand availability and geographical reach, and benefit from increased flexibility to meet demand fluctuations.

That’s why be ys outsourcing services supports you in responding effectively and continuously to your customers’ demands, by innovating our strategies every day to adapt to changes in the environment and cope with peaks in activity. be ys outsourcing services is committed to providing you with flexible, dedicated teams on an ongoing basis, with the aim of meeting your customers’ expectations and satisfying their experience.

Customer relationship management services multi-channel and multi-lingual

Front office operational processing

Customer service

  • Pre- and after-sales service
  • Order inquiries
  • Order tracking
  • Delivery tracking
  • Claims
  • Mail processing
  • Contact form processing
  • Live chat
  • Sales support

Lead generation

  • Outbound calling prospecting campaign

Surveys and polls

  • Outbound calling and email campaign to measure customer satisfaction

A MULTICHANNEL SERVICE

  • Telephone (inbound calls, outbound calls, SMS)
  • Email, including website (contact form)
  • Social media
  • Live chat

REAL-TIME MONITORING & REPORTING

  • Supervision and real-time monitoring of activities
  • Statistics and dashboards (daily, weekly, monthly, quarterly & yearly)
  • Performance indicators & activity synthesis

QUALITY MANAGEMENT

  • ISO-9001 Standard: be ys outsourcing services is ISO 9001 certified by Afnor. This certification highlights a compliant quality management system and demonstrates our commitment to increasing customer satisfaction.
  • ISO-2859 Standard: Sampling rules necessary for service control
  • Efficient QMS: Our quality management system is reviewed annually to ensure it remains relevant, adequate, and effective.
 
 
 
 

the challenges

  • Providing your clients with a customer relationship management service that meets their expectations.
  • Increasing customer satisfaction and improving their customer experience.
  • Supporting you in your growth and maintaining high service quality.
  • Capacity for year-round processing and adaptability to activity peaks.
  • Available and operational centers 24/7, 365 days a year.
  • Ability to monitor Service and Quality indicators

Some figures about byos

INBOUND CALLS
200,000 inbound calls received per month

OUTBOUND CALLS
90,000 outbound calls made per month

EMAILS
50,000 emails processed per month

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DISCOVER OUR NEWS ABOUT CUSTOMER RELATIONSHIP MANAGEMENT

Customer relationship management: what's at stake in the e-commerce sector?

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