Technical Assistance for Users

HELPDESK: "ANY TIME, ANYWHERE"

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Our technical and organizational model allows us to handle requests of all types in an environment that adheres to high levels of security and data protection.

Be YS Outsourcing Services provides you with multilingual technicians and engineers as part of a 24/7/365 support offering to enhance the efficiency of your teams and customer satisfaction. As specialists in first and second-level technical support, Be YS Outsourcing Services offers complete outsourcing for your IT infrastructure.”

HELP DESK SERVICE

An essential challenge for productivity and employee satisfaction in an “any time, anywhere” environment.

TYPES OF OPERATIONAL PROCESSES

Capability to quickly address questions related to the use of computer equipment (office, technical, access rights, etc.) at levels 1 and 2.
Multichannel Service Desk (email, calls, tickets, chat, etc.)
Ticketing tool management (creation, sorting, tracking, follow-up, etc.)
Infrastructure supervision (resources, service/server/platform/equipment availability, crashes, etc.)

TECHNICAL SUPPORT LEVEL 1

Management of IT infrastructure (installation, updates, etc.)
User assistance / Training
Troubleshooting / Remote assistance
Addressing technical issues following procedures

TECHNICAL SUPPORT LEVEL 2

Virtualization and storage management (Citrix, VMWare, etc.)
System administration (Linux, Windows, etc.)
Network administration (performance analysis, network sharing, etc.)
Services administration (AD, Exchange, etc.)

THE CHALLENGES

SOME FIGURES FROM BYOS

+3.5 million
calls handled per year

40 000
tickets managed per year

20
languages

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