Our Comprehensive Technical Assistance Offer
At be ys outsourcing, we understand that in today’s ‘anytime, anywhere’ environment, responsive and efficient technical support is crucial for your team’s productivity and your customers’ satisfaction. That’s why we offer:
- A 24/7/365 Help Desk service
- A team of highly skilled, multilingual technicians and engineers
- Level 1 and 2 technical support for fast and effective problem resolution
- Comprehensive management of your IT infrastructure
- Multichannel assistance (phone, email, chat, ticketing)
Help Desk Service: The Key to Your Productivity
Our Help Desk service is designed to quickly and efficiently address all inquiries related to IT hardware usage, whether it’s office issues, technical problems, or access rights management. We offer:
- Rapid response to Level 1 and 2 requests
- Multichannel service for maximum accessibility
- Professional ticket management (creation, sorting, tracking, follow-up)
- Infrastructure monitoring to anticipate and resolve issues before they impact your users
