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CONTENT MODERATION
PRESERVE YOUR BRAND IMAGE AND ENSURE COMPLIANCE WITH REGULATORY OBLIGATIONS

be ys outsourcing services offers you a proven system, composed of essential steps for the successful completion of projects. Our flexible teams adapt and learn about our clients’ policies. 

Our human content moderation solution guarantees you the monitoring and management of your platforms 24/7 so that the users of your platforms evolve in a 100% secure digital environment. 

MODERATION SERVICES

We provide teams of moderators who evaluate, filter and approve content based on the guidelines provided in more than 20 languages

TYPES OF OPERATIONAL PROCESSING

  • SOCIAL NETWORKS 
    Solution focused on moderating posts, photos, videos and comments on social media platforms, including removing offensive content, managing comments and responding to messages. 

  • ONLINE GAMES 
    Service specializing in chat moderation, usernames, avatars, comments and shared player-generated content in online games, including in-game discussions and interactions. 

  • WEBSITES & MOBILE APPS 

    Monitor and manage customer reviews left on review sites, e-commerce platforms and websites; analyze and filter user-submitted images and videos; moderate discussions and user-generated content on online forums and chat platforms.

     

SUPPORT

A flexible, evolving approach, and attentive to our clients

  • NEEDS ASSESSMENT: Project scoping: platform, content, unauthorized behavior…
  • MODERATION CHARTER DEVELOPMENT: Developing detailed moderation policies that outline the rules and guidelines that moderators will follow, in collaboration with the client
  • MODERATOR TRAINING: Training our moderators on the client’s moderation policies, cultural nuances, specific project challenges, and potentially training on the automatic moderation tool implemented by the client
  • PROVISION OF TOOLS AND TECHNOLOGIES: We provide moderators with the necessary tools to perform their work effectively: plugin on the client’s moderation tool, agent assistance tool, reporting tool…
  • REPORTING: Real-time quantitative and qualitative statistics and dashboards; Reporting of results and moderation analysis
  • CONSTANT IMPROVEMENTS & ONGOING TRAINING: Updating and improving moderation policies and methods based on feedback and changing needs

CHALLENGES

  • Control brand image
  • Respect legal laws
  • Limit the risks of audience loss
  • Have responsive teams present 24/7 to monitor all publications

SOME BYOS FIGURES

MODERATION AND CHAT
420 000 messages exchanged per month

VOLUME OF FILES TO MODERATE
45 000 per year

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EXPLORE OUR LATEST NEWS ON CONTENT MODERATION

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