Be Ys Outsourcing Services and Global Remote Services attended the Richmond Customer Experience Forum 2026 in Rimini to explore new opportunities, share customer experience strategies and present their scalable multilingual BPO solutions.
Three Days at the Heart of Customer Experience
From 20 to 22 May 2026, Global Remote Services and Be Ys Outsourcing Services took part in the Richmond Customer Experience Forum 2026 in Rimini, one of the most important events in the sector, entirely dedicated to customer experience, innovation and operational performance.
The group was represented by:
- Cosmin Răducu Efrim, General Manager – Be-YS Outsourcing Services
- Cezar Botez, General Manager – Global Remote Services
- Massimo Palumbo, Head of Business Development Italy – Global Remote Services
BPO Solutions for Modern Customer Experience
In a business environment where customers expect fast, consistent and personalised support, companies need reliable operational partners capable of combining human expertise, technology and process excellence.
Global Remote Services presented its expertise in the Business Process Outsourcing sector: multilingual customer experience services, inbound and outbound contact centre solutions, back-office operations, IT helpdesk support and automation-driven services for international clients.
Together with Be Ys Outsourcing Services, Be Ys Outsourcing Services demonstrated how scalable, secure and efficient outsourcing solutions can support organisations across multiple markets and industries.
What Be Ys Outsourcing Services Brought to the Forum
At the Richmond Customer Experience Forum 2026, the teams illustrated how next-generation BPO enables companies to improve customer satisfaction, operational agility and service performance.
Their expertise covered key areas such as:
- Omnichannel customer experience
- Inbound and outbound contact centre services
- Multilingual customer support
- Back-office operations
- Automation and AI-enhanced technology
- IT helpdesk and digital services
- Secure handling of sensitive data and business processes
This integrated approach shows how organisations can outsource complex operations while maintaining the highest standards of quality, compliance and customer care.
Multilingual Support Powered by People and Technology
For international companies, multilingual support is not optional. It is essential. Customers expect assistance in their own language, across the channels they use every day: phone, email, chat, social media and digital platforms.
Be Ys Outsourcing Services showcased its access to qualified multilingual teams, advanced customer care capabilities and a reliable operational infrastructure, enabling businesses to scale their customer support while preserving consistency, empathy and service quality.
At the same time, AI-enhanced processes and automation tools help improve efficiency, reduce repetitive tasks and support faster response times. The result is a balanced model where people remain central to customer relationships, while technology amplifies performance.
Tailor-Made Outsourcing for Real Business Agility
Every company has its own operational needs. That is why Be Ys Outsourcing Services focus on tailor-made BPO solutions, adapted to each client’s industry, customer journey, service level requirements and growth objectives.
Whether a company needs multilingual customer support, seasonal scalability, back-office optimisation, IT helpdesk services or secure process management, the group offers flexible outsourcing models aligned with business priorities.
This approach is especially relevant for organisations looking to gain agility, control costs and deliver better customer experiences across international markets.
Humans Empowered. AI Amplified.
The future of BPO is not automation alone. It is the combination of skilled people, robust processes and intelligent technology.
Be Ys Outsourcing Services have built their model around a clear principle:
Humans empowered. AI amplified. BPO for the best multilingual customer experience.
By bringing together qualified teams, multilingual capabilities, AI-enhanced workflows and secure operational systems, the group demonstrated how customer experience can become a true competitive advantage.
Meaningful Conversations in Rimini
The Richmond Customer Experience Forum 2026 provided a valuable opportunity to connect with business leaders, exchange insights and explore how BPO can support companies facing growing expectations from customers and markets alike.
Be Ys Outsourcing Services had meaningful conversations in Rimini and presented concrete solutions to help organisations gain agility, improve performance and deliver customer experiences that truly make a difference.
