Main challenges
- Ensure high accessibility.
- Have a multi-channel front and back office team.
- Handle requests from professionals and policyholders in a single contact.
Customer Relationship Management Front Office B2C & B2B
The client is a major company operating in the insurance sector, specializing in managing requests for care coverage, quotes, and reimbursements for healthcare professionals, members, and policyholders. The company analyzes and processes claims from members and policyholders, responds to inquiries from healthcare professionals, and manages membership requests, contract updates, and premium payments.
The client was looking for a partner capable of:
- Maintain and/or increase end customer satisfaction.
- Handle incoming requests from healthcare professionals (coverage, rights consultation, etc.).
- Handle incoming requests from insured individuals (claims settlement, disputes, etc.).
Our figures
Why did they choose BYOS?
Our robust technical architecture.
BYOS offers IT solutions and a robust technical architecture, ensuring the security and confidentiality of its clients’ data.
Our constant quest for improvement.
BYOS is committed to a continuous quest for improving customer experience by employing satisfaction analysis methodologies.
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