KEY CHALLENGES
- Managing diverse and specific inquiries related to the various plants sold on the website.
- Handling peak loads caused by the seasonality of the business (holidays, seasons...).
Customer Relationship Management B2C
The client is a French company specializing in the sale of gardening products such as plants, tools, equipment, and accessories. With a significant customer base, the company faces a high volume of inquiries related to gardening product purchases. These inquiries include product queries, order tracking, order management, and more.
The client was looking for a partner capable of:
- Managing various types of calls, including product inquiries, order tracking, order management, and more.
- Processing orders paid by checks and credit cards.
- Managing email communications, including processing order forms, product inquiries, tracking deliveries, and other gardening-related queries.
our figures
Why did they choose BYOS?
Our flexibility
BYOS has an operational organization that allows us to handle the different peaks of seasonality, varying the number of advisors from 22 to 4 depending on the months of the year.
Our proven experience
BYOS has a proven track record in both B2C and B2B, enabling it to adapt to the needs of end customers and businesses.
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