Our people at Be Ys Outsourcing Services
Be Ys Outsourcing Services (Be Ys OS) is a European business process outsourcing group with more than twenty years of experience, around 2,000 employees and production sites in France, Romania, Madagascar and Morocco. Over the past year we have been publishing the stories of the colleagues who make it what it is. They are collected here, as they were written.
About this series
On 8 March we launched a series of posts to spotlight some of the incredible women who shape our success at Be Ys Outsourcing Services. It continued through the month and has carried on since, widening to the whole team.
At Be Ys OS, we strive to celebrate the women on our team every day by creating a work environment where they can thrive. We feel incredibly fortunate to have so many talented, high-performing women driving our mission forward. We hope every woman feels empowered, valued, and inspired to keep breaking barriers, knowing that her contribution is essential and her potential is limitless.
To every woman who has worked with us: THANK YOU. We appreciate you.
Silvia Sîrbu
Authentic connection with people. I firmly believe that without relationships built on trust, empathy, and close collaboration with the team, no professional achievement is possible. People are the driving force behind my success and the success of Be Ys OS.
Today, March 8th, beyond flowers and traditions, serves as a powerful reminder of the resilience and leadership women bring to every industry.
We begin with our colleague, Silvia Sîrbu. A communicative and deeply people-oriented professional, she joined Be Ys OS in 2006 as an agent. Through commitment and constant involvement in key projects, Silvia built an inspiring career — advancing from Team Leader, Recruiter, Trainer, and Project Manager, to her current role as HR Director.
Alina Tănase
seeing how dedication, teamwork and strong values can turn daily efforts into long-term success for the organization.
Since joining Be Ys Outsourcing Services in 2005, she has been a driving force behind operational excellence. Her career is a testament to dedication, advancing from Quality Manager in 2009 to her current role as IMS Manager.
Overseeing both quality and information security standards in accordance with ISO 9001 and ISO 27001, her expertise in industry compliance and client satisfaction has been a cornerstone of our company's growth and ongoing development.
Cerasella Man
turning challenges into solutions and seeing the results of our work.
Her journey at Be Ys OS began in 2010 as an Agent, and from the very start she brought a results-driven mindset that would go on to define her entire career. Over the years, she progressed into roles of increasing responsibility: Team Leader, Project Manager, and then Admin and Finance Manager in 2022, before becoming Be Ys OS's Finance Director in 2025.
In this role, she brings strategic clarity, financial rigour, and a sharp eye for operational efficiency, consistently transforming complex challenges into tangible opportunities for growth.
Iuliana Bereșiu
the belief that sharing knowledge creates growth. „Sharing is caring” is not just a phrase for me — it’s a way of working. When we share ideas and support, people grow, and teams strengthen.
Her journey at Be Ys OS began in 2010, and over the years she has grown alongside the company itself, evolving through every challenge and milestone to reach her current role.
Today, she holds the role of Manager of Cross Functional Operations, a position that sits at the intersection of people, processes, and performance. In this role, she ensures that different teams work in harmony towards shared goals, bridging gaps and turning complexity into clarity. What truly defines her approach is the belief that knowledge shared is growth multiplied, fostering collaboration, strengthening teams, and letting results follow naturally.
Loredana Ana Maria Costache
the chance to make a difference every day, push my limits, and become a better version of myself through the work I do.
She joined Be Ys OS in 2025, and although she is a recent addition to our team, her dedication and involvement were evident from day one.
Today, she holds the role of Lead Generator, a dynamic and results-driven position that plays a crucial part in the company's growth. In this role, she identifies and nurtures new business opportunities, connecting the right people at the right time and helping build the long-lasting BPO partnerships that drive our business forward.
Carmen-Elena Lixandru
the challenge of finding solutions that transform raw data into useful, accessible structures for other colleagues. Knowing my work saves valuable time for other departments is one of the greatest rewards.
Her journey at Be Ys OS began in 2016, and from the very start she brought a positive energy and a genuine commitment that have become her trademark ever since.
Today, she holds the role of Database Management Specialist — a behind-the-scenes yet essential function that keeps the organisation running smoothly. In this role, she ensures that critical data is accurate, well-structured, and always accessible.
Andreea Ciobanu
facing challenges and constantly improving myself. Seeing how my efforts contribute to positive results for both the team and the company is very rewarding.
Having grown alongside us since 2016, Andreea has evolved into an exceptional Supervisor.
In her current role, she monitors and coordinates both agent and team lead groups, ensuring that our high quality standards and procedures are always met. Andreea acts as a bridge between our organisation and our clients, always striving to maintain a positive and supportive work environment for everyone.
Massimo Palumbo
the opportunity to develop the business and promote a company whose value and excellent operational performance I have personally experienced and appreciated as a customer.
Massimo Palumbo is Head of Business Development Italy at Be Ys Outsourcing Services, a role he has held since October 2023.
Before joining the company, he had already collaborated with Be Ys Outsourcing Services as a customer, gaining first-hand insight into the quality, operational capabilities and value of its outsourcing and customer service solutions.
In his current role, Massimo supports the development of Be Ys Outsourcing Services in the Italian market, contributing his extensive experience in business development, customer operations, contact centres, technology services and large-scale service delivery. His background gives him a strong understanding of client needs, operational efficiency and long-term partnership building.
Before Be Ys Outsourcing Services, Massimo held senior leadership positions for an important international lottery and gaming technology company, where he served as Global Data Center and Consumer Services Vice President. He coordinated an organisational unit of around 550 people, overseeing global data centre operations across approximately 80 data centres worldwide, budget planning and monitoring, and international B2C contact centre services for Italy, Canada and the United States.
His career also includes extensive experience in customer relationship management, KPI monitoring, budget planning and control, people management, outsourcing coordination and cost management programmes. He also served as CEO of an important Italian online betting company, managing customer care, marketing, platform integration and operational transformation processes.
Earlier in his career, Massimo worked as Senior Manager in the Communication & High Tech Market Unit for an important international consulting company and as System Engineer and Project Leader for an important technology company. He holds an MSc in Electronic Engineering from the University of Naples „Federico II”.
Adriana Drăgușin
the desire to actively contribute to the growth of Be Ys Outsourcing Services by finding the right people for the right roles. My work is guided every day by involvement, communication, and a genuine people-oriented mindset.
Adriana Drăgușin is one of the most optimistic people in the Be Ys Outsourcing Services team, bringing warmth, energy, and genuine care into every interaction.
Her path has been anything but ordinary: with an academic background that evolved from energy engineering to tourism and travel, Adriana naturally found her place in a career built around people.
With over 16 years at Be Ys Outsourcing Services she has grown alongside the company, from the Pantelimon and Moșilor offices to Floreasca Park in Bucharest.
She has moved through different roles before building a long-term career in HR and recruitment. This journey has given her a deep understanding of the company's culture, teams, and the qualities that help people succeed here.
As a Recruiter, Adriana is passionate about connecting with people, understanding their potential, and helping them find the right place to grow. She combines empathy, attention to detail, and strong communication skills with a modern approach to recruitment, using digital tools and AI to make the process more efficient while keeping the human touch at the center.
Outside of work, Adriana's love for people, painting, travel, and new experiences continues to shine through her hobbies and interests, bringing the same curiosity and positive spirit that define her professional life.
Her mission is simple and meaningful: to help Be Ys Outsourcing Services grow through the right people, chosen not only for their skills but also for their values, attitude, and fit with the team.
Cecilia Mirea
asking life for the impossible. Why? Because the possible is always limited.
Cecilia Mirea, or „Ceci”, started by saying she would never work in a call centre, and by the end of August, she will have completed 16 years at Be Ys Outsourcing Services (Be Ys OS). She has worked in all of Be Ys OS's offices (Pantelimon, Moșilor, Avrig), where she handled the first projects in German (at the time, she was the only German speaker in the company).
From a clerical role in transport, working alongside drivers, she transitioned into a field that now defines her, within a company she has always considered, and still considers, her home.
She is an economist at heart. At the age of 41, she completed a degree in Tourism and Commercial Management while serving as a Team Leader at Be Ys Outsourcing Services.
She started, like most, as an agent, then became a Team Leader, and now describes herself as a hybrid: a Project Manager with people skills and duties.
She learned to be a true customer service representative, trained people, and taught them that working in a call centre means learning to smile even when you're not seen, and to be kind even when you can't see the other person. She has grown people while growing alongside them, and she loves doing it.
She has always been, and remains, among people. A long time ago, she told her colleagues she wanted to do something else, not just be „on the floor”. She never imagined she'd still be among people at 50. And yet, she still is, because she genuinely cares for them.
She has always found a smile and a kind word for those who needed one. She learned to remember names, because the people she works with have names, not numbers, and they appreciate being known by theirs.
She loves to write and is, in her own words, hopelessly in love with the Romanian language. She loves to read, and does so in the languages dear to her: Romanian, which she considers supreme; German, the language that speaks to her analytical mind; and Italian, learned on-site, in Italy, so melodious and clear.
She loves to travel and enjoys telling stories about places and people.
Marinela Trifan
I am a mechanic of words who firmly believes that empathy never goes out of style. In nineteen years of interactions and training, I have learned that the finest text you can deliver is not a script, but an authentic connection, one capable of leaving a positive mark on someone’s life.
Marinela Trifan describes herself as a mechanic who fell in love with words. She had meant to study philology with German, but she chose tourism instead, drawn by the idea that nothing could be lovelier than looking after other people's holidays.
The dream was a beautiful one, and a short one; the alarm clock went off early.
Before the word was in common use, she was already an „entrepreneur”, running her own computer games company.
Having spent much of her life on the border between one era and the next, she then moved to Italy, and came back with a major life experience and, above all, fluent Italian.
She did not know what a call center was when she walked into her first interview; the room struck her as a beehive. Nineteen years later, she still has not left it.
She started as a call center agent for a year, spent a year as a team leader, and has now worked as a trainer for seventeen years, alongside ten years as an occupational health and safety officer.
Between the official job titles sits a longer list: she has sold goods at the market, taken photographs, written short fiction, taken care of the elderly, and kept a blog.
What runs through all of it is that she has always cared about people. And she still dreams of being a mechanic.
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Be Ys Outsourcing Services — humans-empowered, AI-amplified BPO for the best multilingual customer experience.
