Be Ys Outsourcing at the Richmond Customer Experience Forum
Be Ys Outsourcing Services and Global Remote Services (GRS) were present at the Richmond Customer Experience Forum 2026, held in Rimini, Italy, from 20 to 22 May 2026. Both entities were represented by Cosmin Răducu Efrim, Cezar Botez and Massimo Palumbo.
The teams presented their BPO and customer experience solutions, designed to help companies optimise business processes, improve customer care and scale multilingual operations internationally. Their approach combines human expertise, qualified multilingual teams and AI-enhanced processes to deliver omnichannel support, contact centre services, back-office operations, IT helpdesk and secure outsourcing solutions.
Document processing services for archives
Document processing services for archives Enhance the value of your digitized funds with our indexing expertise! Be Ys Outsourcing Services offers its services for outsourcing archive indexing processes, with expertise in French historical documents, available 24/7, in Offshore and Nearshore mode, to accelerate the valorization of your digital heritage. Why optimize the indexing of your […]
Be Ys OS – The next-generation CX partner for brands
Be Ys OS – The next-generation CX partner for brands. Retail & E-commerce Outsourcing that Scales with Your Growth Be Ys OS – delivers dedicated, multilingual and multichannel retail and e-commerce teams built to ensure 24/7 continuity, peak-season scalability, measurable performance, and secure service delivery for fast-growing brands. E-commerce and retail brands operate in an […]
BPO for Insurance, Mutuals and Healthcare: Why Be Ys Outsourcing Services Is a Strategic Partner
BPO for Insurance, Mutual Funds & Health Secure, multilingual and human-centred outsourcing for regulated, data-sensitive environments. Insurance, mutual fund and healthcare organisations need more than extra capacity. They need a partner that can support service quality, operational continuity, compliance and sensitive data management. Be Ys Outsourcing Services combines front-office and back-office expertise, multilingual customer relationship […]
BeYs Outsourcing Services participated in the All4Customer Meetings 2025 in Cannes: B2B networking and innovations in customer experience
be ys outsourcing services at the All4Customer Meetings 2025 On September 17th and 18th, 2025, BeYs Outsourcing Services proudly participated in the prestigious All4Customer Meetings 2025 in Cannes, France, alongside international B2B leaders. The team included Horia Popovici, Director of Operations, Karim Arouche, Sales Director, and Mathilde Gerbet, Marketing Manager. This two-day event provided BeYs […]
How to prepare your customer service for the peak season?
The challenges of customer service during peak season The peak season represents both a major opportunity and a significant challenge for many businesses. Whether it’s the holiday season, summer sales, or any other seasonal surge in activity, this crucial period can make or break a brand’s reputation. At the heart of this flurry of activity […]
Outsourced SOC: The 24/7 solution for enhanced and cost-effective cybersecurity
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Accelerated Digital Transformation of SMEs: Adopting Key Technologies in 2025 with a Focus on Security and Compliance
1. The Imperative of Digital Transformation for SMEs by 2025 As 2025 approaches, digital transformation is no longer an option for French SMEs but a strategic necessity to remain competitive in an ever-evolving economic landscape. Looking toward the future, it is crucial to understand the current state of SME digitalization and anticipate the challenges and […]
The challenges of content moderation in the online gambling industry
Content moderation in the online gambling industry is a growing challenge, with an increase in user-generated content. Key challenges include protecting minors, combating fraud, and managing risky content. Solutions such as utilizing advanced technologies and collaborating with authorities can help address these challenges. What challenges does content moderation pose in the online gambling industry? With […]
Artificial Intelligence is revolutionizing customer relations: are you ready for the change?
Artificial Intelligence is offering unprecedented opportunities to enhance customer service efficiency. It enables processing a larger volume of requests, resolving issues more quickly, and providing a personalized customer experience. From chatbots to recommendation systems, AI is increasingly present in the daily operations of customer service teams. Understanding the implications of this evolution and anticipating future […]
