Everything You Need to Know About Our Business Process Outsourcing Solutions (BPO)
About Be Ys Outsourcing Services
Be Ys Outsourcing Services is the BPO (Business Process Outsourcing) branch of the international Be Ys Group, specialising in the management and protection of identities and personal data. For over 25 years, Be Ys has been industrialising the processing of sensitive digital data, delivering innovative and tailored document management and multilingual customer relationship management solutions every day, within a highly secure environment.
Be Ys Outsourcing Services operates across eight key sectors:
Retail & E-commerce: optimising the customer journey by strengthening the connection between back office and front office operations in a rapidly evolving market shaped by technology and consumer behaviour.
Healthcare — Clinics & Hospitals: supporting medical institutions in digitalising administrative and financial processes, with a human-centred approach focused on the patient journey.
Mutual Insurance & Insurance: digitalising business processes to improve operational efficiency and policyholder/member relationships.
Optics: optimising customer relations and business processes for optical retail networks and healthcare professionals in the optical sector.
Tourism & Leisure: addressing the major challenges of the tourism industry in customer relationship management and process optimisation.
Culture & Heritage: helping cultural and heritage institutions modernise their operations and digitise their documentary and archival assets in the digital age.
Information Technology: optimising IT processes to meet the challenges faced by CIOs and IT managers, including helpdesk, cloud management and IT supervision.
Gaming & Entertainment: tackling the critical operational and compliance challenges of the online gaming and entertainment sector.
The group has an international footprint, with teams based in France, Madagascar and Romania (Global Remote Services — GRS), providing multilingual coverage in over 20 languages for clients across Europe and beyond.
Our Solutions & Services
Be Ys Outsourcing Services covers a broad spectrum of outsourced services:
Multichannel and multilingual customer relationship management (24/7): inbound customer care, outbound campaign management for Marketing and Sales, lead generation, surveys, medical telephone secretarial services
Document processing and management: OCR, OLR, XML indexing, LAD/RAD, data entry and processing
Digital services: KYC (Know Your Customer), KYP (online patient pre-admission), AI data annotation, content moderation
Back-office services: invoice processing, amicable debt recovery, customer relationship management
IT services: cloud management, IT supervision, enterprise management solutions, backup and business continuity, software development, helpdesk support
Business Process Outsourcing (BPO) involves entrusting a specialised provider with the management of certain operational functions — data processing, customer relations, document management — in order to free up internal resources, reduce costs and accelerate productivity. At Be Ys, this approach is always tailored: every solution is designed around the specific needs of each organisation.
Yes. Be Ys Outsourcing Services supports companies in accelerating their AI projects through an expert data annotation service, delivered at scale, on time and within budget. This offering is part of a continuous innovation drive aimed at improving the performance of your digital systems.
KYC (Know Your Customer) is an identity verification and management process, essential for combating fraud and securing transactions. Be Ys Outsourcing Services provides ISO 27001-certified KYC solutions, ensuring the confidentiality, integrity and availability of customer data, in strict compliance with applicable regulatory requirements.
Content moderation is the process of reviewing, filtering and managing user-generated content on digital platforms to ensure it complies with legal requirements and community standards. Be YsOutsourcing Services provides professional content moderation services, combining human expertise and digital tools to protect brand reputation, ensure regulatory compliance and maintain safe online environments — particularly critical for gaming, e-commerce and entertainment platforms.
Data Security & Compliance
Security is at the core of Be Ys's DNA. The group relies on:
La Citadelle, a French sovereign high-security datacenter featuring two hosting centres, five rooms, a cybersecurity centre, a bunker and Faraday cages.
A dedicated Security Operations Center (SOC), one of the few within a BPO provider in France.
The Be Ys Cloud infrastructure, hosted exclusively in France, with no dependency on international players.
Absolutely. Be Ys Outsourcing Services is fully compliant with the General Data Protection Regulation (GDPR – EU 2016/679). A Data Protection Officer (DPO) has been in place since 2012, declared to European supervisory authorities. The group commits to never selling or commercialising the personal data it processes, regardless of context or purpose.
Be Ys Outsourcing Services holds several key industry certifications:
ISO 9001: quality management and customer satisfaction
ISO 27001: information security management
HDS (Health Data Hosting): regulatory certification for the hosting and processing of personal health data, in compliance with French Public Health Law and GDPR
GDPR Compliance: optimal protection of personal data
Yes. All data processed by Be Ys Outsourcing Services is hosted on French soil, within sovereign infrastructures managed by the group's own teams. No data is transferred outside the European Union except within the framework of standard contractual clauses approved by the European Commission.
Healthcare & Digital Transformation
Be Ys Outsourcing Services is a certified HDS (Health Data Hosting) partner that supports healthcare stakeholders — hospitals, clinics, health insurance providers — in their digital transition. The company digitalises administrative processes, improves the patient journey and secures the processing of sensitive medical data, always placing people at the heart of every transformation.
KYP is an online patient pre-admission solution that enables healthcare institutions to dematerialise and secure the patient reception and identification process. This service streamlines the patient experience from the very first point of contact, while ensuring full regulatory compliance in the collection of personal data.
Retail, E-commerce & Optics
In a sector shaped by fast-evolving consumer behaviour and digital disruption, Be Ys Outsourcing Services helps retail and e-commerce businesses optimise their entire customer journey. From order management and after-sales support to back-office data processing and multilingual customer service, Be Ys bridges the gap between front office and back office to deliver a seamless, consistent customer experience at scale.
Be Ys Outsourcing Services supports optical retail networks and healthcare professionals in the optics sector by optimising customer relationship management and streamlining business processes. This includes managing customer interactions across multiple channels, processing orders and insurance reimbursements, and ensuring regulatory compliance — enabling optics professionals to focus on patient care rather than administrative burden.
Tourism, Leisure & Gaming
The tourism and leisure industry faces unique challenges: seasonal activity peaks, multilingual customer bases and high volumes of booking, complaint and support requests. Be Ys Outsourcing Services addresses these challenges by providing flexible, scalable customer relationship management solutions, available 24/7 in over 20 languages, ensuring travellers and guests receive consistent, high-quality support at every stage of their journey.
The online gaming and entertainment sector demands rigorous compliance, real-time customer support and robust content moderation. Be Ys Outsourcing Services delivers tailored solutions including KYC identity verification to meet regulatory requirements, multilingual player support across all channels, and professional content moderation to maintain safe and compliant digital environments.
Culture, Heritage & Information Technology
With roots in the digitisation of heritage and archival documents — serving institutions such as the BnF (Bibliothèque nationale de France), CNAM and CNRS — Be Ys Outsourcing Services has built deep expertise in processing administrative, cultural and historical documents. The company helps museums, libraries and cultural organisations digitise, index and archive their collections, making them accessible and preserving them for future generations.
Be Ys Outsourcing Services provides a comprehensive range of IT outsourced services tailored to the needs of CIOs and IT managers: cloud infrastructure management, IT supervision, helpdesk and end-user support, software development, backup and business continuity planning, and enterprise management solutions. All IT services are delivered within a sovereign, highly secure infrastructure, ensuring data integrity and operational resilience.
Partnership & Client Commitment
Every project begins with an in-depth analysis of your specific needs. Be Ys Outsourcing Services assigns dedicated business experts to your project, ensuring rapid onboarding and seamless integration with your internal teams. The continuous evolution of our service offering guarantees ongoing adaptation to your business's changing requirements.
Yes. Be Ys Outsourcing Services now offers customer relationship management in over 22 languages, 24/7, across all channels (phone, email, chat, social media):
1.🇸🇦 Arabic
2.🇧🇬 Bulgarian
3.🇭🇷 Croatian
4.🇨🇿 Czech
5.🇲🇦 Darija / French (Morocco)
6.🇳🇱 Dutch
7.🇬🇧 English
8.🇫🇷 French
9.🇩🇪 German
10.🇬🇷 Greek
11.🇭🇺 Hungarian
12.🇮🇹 Italian
13.🇯🇵 Japanese
14.🇵🇱 Polish
15.🇵🇹 Portuguese
16.🇷🇴 Romanian
17.🇷🇺 Russian
18.🇷🇸 Serbian
19.🇸🇰 Slovak
20.🇪🇸 Spanish
21.🇹🇷 Turkish
22.🇺🇦 Ukrainian
This multilingual capability allows international businesses to deliver a consistent, high-quality customer experience regardless of their users' language.
You can contact our teams directly via the form available on our website, specifying your industry and your needs. Our experts will get back to you promptly with a solution tailored to your operational challenges.
📧 For any data protection enquiries: dpo@Be Ys.com
Generic Questions — Outsourcing & BPO
Outsourcing business processes allows a company to refocus on its core activities while benefiting from the expertise of a specialised provider. The advantages are significant: reduced operational costs, access to cutting-edge technologies, flexibility in the face of activity peaks, and guaranteed service continuity. A BPO partner like Be Ys also delivers immediate regulatory compliance, particularly on GDPR and data security requirements.
The front office encompasses all direct interactions with the customer: customer service, phone support, live chat, complaint handling. The back office covers the processes that are invisible to the customer but essential to business operations: data entry and processing, document management, invoicing, compliance. Effective outsourcing addresses both dimensions to ensure a seamless, end-to-end customer experience.
Outsourced document management involves entrusting a specialised provider with the digitisation, indexing, classification, archiving and traceability of an organisation's entire document base. The benefits are immediate: reduced physical storage costs, instant document access, protection of sensitive data and compliance with legal archiving obligations. Be Ys Outsourcing Services processes large volumes of documents daily for clients across multiple sectors, with industrial-grade precision and reliability.
Choosing a BPO provider depends on several critical criteria: depth of sector experience, robustness of security infrastructure, capacity to scale with your volumes and activity peaks, quality certifications (ISO 9001, ISO 27001, HDS), and GDPR compliance. It is equally important to assess the provider's transparency about its processes, its multilingual capability if your business is international, and its genuine commitment to keeping people at the centre of its operations.
Digital transformation is the process by which an organisation adopts digital technologies to modernise its processes, enhance the customer experience and improve operational efficiency. A BPO provider like Be Ys Outsourcing Services acts as an accelerator: by taking charge of document digitalisation, data management and customer relations, it enables clients to move through the stages of their digital transition without service disruption or quality loss.
A sovereign cloud is a hosting infrastructure in which data is stored and managed exclusively on national territory, with no dependency on foreign players subject to extra-European legislation (such as the US Cloud Act). For companies handling sensitive data — health data, financial data, personal data — using a sovereign cloud is a guarantee of legal compliance and full control over their information assets. Be Ys Cloud provides exactly this sovereignty, with servers hosted in France and managed entirely by the group's own teams.
Generic Questions — AI, Data & Compliance
AI is revolutionising the BPO sector by automating repetitive, low-value tasks — optical document reading, data sorting, anomaly detection — while freeing human teams to focus on higher-expertise missions. At Be Ys, AI is a lever for efficiency, not a replacement for human expertise: it accelerates processing, reduces errors and improves output quality, within an ethical and secure framework.
OCR (Optical Character Recognition) is a technology that automatically converts text images — scanned documents, forms, invoices — into usable digital data. Combined with OLR (Optical Label Recognition), it enables large volumes of documents to be processed with speed and accuracy. Be Ys Outsourcing Services uses these technologies to industrialise data capture and indexing for clients in the healthcare, insurance, retail and heritage sectors.
The GDPR (General Data Protection Regulation, EU 2016/679) is the European regulatory framework governing the collection, processing and storage of personal data. It requires organisations to establish a legal basis for each processing activity, inform the individuals concerned, guarantee their rights (access, rectification, deletion, portability), and implement appropriate security measures. Non-compliance can result in fines of up to 4% of annual global turnover.
HDS (Hébergeur de Données de Santé) certification is an accreditation issued by an approved body, mandatory for any organisation that hosts, processes or stores personal health data on behalf of third parties. It guarantees a high level of security and compliance, in accordance with French Public Health Law and GDPR. Be Ys Outsourcing Services holds this certification, making it a trusted partner for healthcare institutions, mutual insurers and insurance companies.
Poor management of sensitive data exposes organisations to multiple risks: regulatory sanctions (GDPR, national data protection authorities), reputational damage, loss of client and partner trust, legal liability related to breaches of medical or professional confidentiality, and vulnerability to cyberattacks. Entrusting data processing to a certified provider with sovereign infrastructure and an active SOC is the strongest safeguard against these risks.
Outsourced multilingual customer relationship management involves entrusting a specialised provider with all customer interactions, in each customer's native language, across every communication channel. This includes inbound call handling, email and chat management, complaint resolution and technical support. Be Ys Outsourcing Services delivers this service in over 22 languages, 24/7, with teams trained in the cultural and sector-specific nuances of each client's business.
