E-Commerce Brands Scale CX Across Europe
See how e-commerce brands can scale customer experience across Europe while maintaining service quality, even during high-volume peak seasons.
Inside the case study:
Multilingual CX delivery across Europe, with support in 20+ languages and native-level teams
Proven scalability, including rapid ramp-up to 130+ agents during Black Friday, Christmas and other peak periods
High-performance operations, with >90% response targets for calls and chat, and 99–100% email SLAs
End-to-end case management, from delivery issues and returns to complex escalations
A customer-first model built on ownership, quality and premium service experience
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