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Our multilingual European customer relations center in the heart of the Romanian capital

Our main site in Bucharest and our secondary site in Pietra Neamt are centers of excellence in customer relationship management. With over 450 positions at present, we have the capacity to handle a high volume of customer requests, while offering superior service. Our available space also allows for future expansion, ensuring that we can meet the growing needs of our customers.

Our processing center in Romania is a multilingual hub, capable of handling a wide range of services in over 20 languages: multi-channel back and front office customer relations, IT technical support, data capture and identity management (KYC).

Our processing center, strategically located in Europe, is perfectly equipped to handle sensitive data that must remain within the European Union. This location enables us to comply with strict data protection regulations, such as the RGPD, guaranteeing that our customers’ information remains secure on European territory.

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+ 450



Availability of our domain experts 365 days a year

Infrastructure security


  • Access to premises is via personal badges
  • Access is restricted according to the position held by employees
  • Video surveillance cameras in all rooms


  • Eset Endpoint client protection
  • Fortigate MS WSUS firewall at each site
  • Data protection: ISO / IEC 17799:2005


  • 24/7 operations
  • Certified ISO 9001:2015 – Quality Management System
  • ICT to the highest International Standard
  • 99.94% service continuity guarantee

Romania offers many advantages, such as a strategic geographical position, qualified and multilingual operators, competitive costs and a favorable economic environment. By choosing our site in Romania, you'll benefit from high-quality services, while optimizing your costs.

Our site in Romania offers you a full range of outsourcing services, including customer relationship management, data processing, support for your digital transformation and much more. Our multidisciplinary, multilingual teams are at your disposal to meet all your needs.

We make a point of maintaining the highest standards of quality in all our services. Our site in Romania is equipped with modern infrastructure and state-of-the-art technology, and our teams are regularly trained in best practices. We follow rigorous processes and implement performance indicators to guarantee consistent quality.

Discover our production sites

Rely on be ys outsourcing and our presence in Romania to outsource your activities with complete peace of mind.

Contact us today to find out how our expertise can contribute to your success!

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